Before Your Project Session – Important Reminders

PAYMENT TIMING: 

• Hourly Clients: Payment is due at the end of each session before I leave for the day.
• Packages: Full payment is required before the first session to lock in the discounted rate. Otherwise, the regular hourly rate will apply.
• Additional Hours Beyond a Package: Any extra time beyond your purchased package will be invoiced and must be paid at the end of that session.

DEPOSIT POLICY The deposit is due immediately to secure your appointment date(s) and is refundable up until five working days prior to the scheduled appointment. The deposit is nonrefundable if you opt to cancel the job (without rescheduling) within five days or less prior to the scheduled appointment.

• Hourly Clients: A $100 deposit is required to secure your first session, applied toward your total balance.
• A 50% deposit is required at booking, with the remaining balance due before the first session.

ACCEPTED PAYMENT METHODS:

• Cash, Check, Venmo, Zelle

CANCELLATIONS & RESCHEDULING

• 24-hour notice is required for cancellations or rescheduling.
• Cancellations made within 24 hours will be charged for 4 hours (the session minimum).
• If you reschedule within the same week, the cancellation fee may be waived at my discretion.
• Weather-Related Cancellations: If severe weather (such as heavy snow, ice, or dangerous storms) makes travel unsafe, I may need to reschedule. No cancellation fees will apply in these cases, and we will work together to find a new date. If your space is affected by extreme temperatures (below 40°F or above 90°F) and is unsafe for work, the session may also need to be rescheduled, or an extreme temperature fee may apply. 

PRODUCT PURCHASES & REIMBURSEMENTS

• Clients are responsible for the cost of any bins, label clips, or other organizing products. (I provide up to two rolls of label tape complimentary, which typically covers the full cost of labels for your project.)
• If I purchase products for you, reimbursement is due on the same day or can be deducted from your remaining package hours.
• If you approve a product and later decide you don’t like it, you are responsible for either keeping it or returning it. If I purchased the product on your behalf, you will still be responsible for reimbursing me.
• If I recommended a product that ends up not fitting or working as expected, I will handle the return for you at no additional charge.
• If you don’t have time to shop, I can purchase products using your debit or credit card at your applicable hourly rate ($65/hour for hourly clients, $60/hour for package clients), billed in 15-minute increments for shopping or pickups.

REFUNDS & EXPIRATIONS

• Packages are non-refundable, but unused hours can be applied to another space within 3 months of purchase.
• Packages cannot be transferred to another person.

ADDITIONAL COSTS

• Travel Fee: The first 20 miles (round trip) are included in your rate. For locations beyond this, a travel fee of $0.75 per mile (round trip) will be added to your invoice.
• Parking Fees: If paid parking is required at your location, the cost will be added to your invoice.
• Heavy Lifting & Disposal: If the project involves moving exceptionally heavy items or requires disposal beyond standard donations, an additional fee may apply.